Janie Aggas, the ITSM Crusader, is currently an IT Service Manager for a large financial institution.  As an ITIL champion with 14+years in IT, she has gained experience as an Asset Manager, Configuration Manager, Change Manager, Incident Manager, Problem Manager, Release Manager, Service Portfolio Manager, ITIL Program Manager and IT Service Manager.  In addition to the ITIL-related roles, she has also served as a member of the Enterprise Architecture Office for a previous employer.  Janie played an active role in strategy sessions, architectural design reviews and operational readiness reviews.  This experience, together with her passion for process and her ability to develop relationships has enabled her to be a successful change agent.  Come join Janie as she continues the crusade to help others leverage the value of IT service management.