I am a self-proclaimed, IT Service Management Crusader whose 14+ years in IT have afforded me experience as an Asset Manager, Configuration Manager, Change Manager, Incident Manager, Problem Manager, Release Manager, Service Portfolio Manager and ITIL Program Manager.  In addition to the ITIL-related roles, I previously served as a member of an Enterprise Architecture team playing an active role in strategy sessions, architectural design reviews and operational readiness reviews.

I hold the following certifications:  ITIL v2 Foundation, ITIL v3 Foundation, ITIL Release, Control & Validation, ITIL Service Operations, ITIL Service Offerings & Agreements, TOGAF 8, Certified Process Design Engineer (CPDE), Certified Agile Service Manager (CASM), ISO27001 Lead Auditor.

I combine my passion for process improvement, drive for success and personal work commitment to inspire others to partner together and achieve common goals and continual improvement.  This passion led me to start blogging as the ITSM Crusader.  I hope you’ll follow along and provide feedback.