I arrived at the Bellagio this afternoon in time to catch the second half of the conference optimizer.  I attended a session by Kirk Weisler called ‘Breaking Free & Building Teams.’  As always, Kirk never disappoints me.  He demonstrated the use of ‘Whip Weekly’ with an example of learning something as simple as what your team’s favorite childhood cereal was and he illustrated how having that kind of information could truly touch someone.  This evening, I did some great networking and had the opportunity to meet Kathy Jo Miller Taylor who is a Group Manager over Release & Request Management and also Change Management for Nordstrom.  Kathy will be presenting a session tomorrow covering ‘Enterprise Change Management in An Agile, Fast Moving World.’  In addition, I met some folks with Corning and also ran into Cathy Kirch, ITSM Office Delivery Lead/Manager for Allstate Insurance Company.  Kathy was kind enough to share some insight about some plans they have in the coming year with respect to agile change management and an approach to updating their CMDB in alignment with those changes.  All of that in just a few hours . . . excited about what the next few days will bring.